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Official document

Universal Terms of Service Agreement

This agreement sets out the legal terms between Emirates Visa Office and you when you use our website and visa support services.

Effective date: October 2026

1Overview and Important Disclaimer

This Universal Terms of Service Agreement ("Agreement") is made between Emirates Visa Office ("Company", "we", "us" or "our") and you, the user ("you", "your", "User" or "customer"). It takes effect when you use this website ("Site") or accept this Agreement electronically.

Important disclaimer

Emirates Visa Office is an independent visa support and travel documentation assistance company. We are not affiliated with the UAE Government, the General Directorate of Residency and Foreigners Affairs (GDRFA), the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), or any other official immigration authority. Our professional service fees cover consultation, application preparation and administrative support. They are separate from, and in addition to, any official government visa or processing charges.

By accessing or using the Site or our services, you confirm that you have read, understood and agree to be bound by this Agreement. If you do not agree, please stop using the Site and our services.

2Eligibility and Authority

To use this Site or our services, you must be legally able to enter into a binding contract. By using our services, you confirm that you are:

  • At least eighteen (18) years of age.
  • Legally permitted to enter into contracts under applicable law.
  • Not barred from using the services under the laws of any applicable jurisdiction.

If you accept this Agreement on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms.

3Description of Services and Visa Processing

  • Administrative assistance: We provide consultation and administrative services to help you prepare and submit UAE visa applications.
  • No guarantee of approval: The final decision to grant or refuse a visa rests solely with the relevant UAE authorities. We do not and cannot guarantee approval of any application.
  • Accuracy of information: You are responsible for giving accurate, truthful and complete information and documents. We are not liable for delays, refusals or legal issues caused by false or incomplete information from you.

4Fees, Payments and Refunds

By proceeding with our services, you acknowledge that the total amount you pay has two separate parts:

  • Government charges: The mandatory official fees charged by the UAE immigration authorities, where they apply.
  • Our service fee: Our independent charge for application preparation, processing and support.

A. Payment terms

  • Available payment methods are confirmed with you during your consultation.
  • You are responsible for making sure your chosen payment method is valid.
  • Payments may be subject to VAT or other applicable local taxes.

B. Refund policy

  • Service fees: Our service fees are non-refundable once application processing and consultation have started, except where there is a documented error by our team before submission.
  • Government charges: Government charges are non-refundable once the application has been submitted to the relevant official portal, whether the visa is approved, refused or delayed.

Please also read our Payment Guidelines and Terms and Conditions.

5User Conduct

You agree to use the Site and our services in line with all applicable laws. You must not use them for any unlawful, harmful or abusive purpose, including:

  • Submitting fraudulent or forged documents.
  • Criminal activity or terrorism.
  • Spam, hacking or spreading malware.
  • Making misleading statements about our company, its affiliations or its services.
  • Reverse-engineering or copying any part of the Site or services.

6Site Availability and Data Transfer

  • Site availability: We aim to keep the Site available at all times, but it may sometimes be unavailable because of maintenance or technical problems. We are not liable for any inconvenience or loss caused by such downtime.
  • Data transfer: By using the Site, you consent to the collection, processing and cross-border transfer of your data as needed to process your applications. Our Privacy Policy explains how we handle your data.

7Limitation of Liability

Emirates Visa Office, its owners, employees and agents are not liable for any direct, indirect, incidental, special, punitive or consequential damages arising from:

  • The approval, refusal or delay of any visa application by the authorities.
  • The accuracy or completeness of the Site.
  • Any interruption of service or data breach.
  • Any loss of travel expenses, such as flights or hotels, caused by visa delays or refusals.

In no event will our total financial liability exceed the service fees you paid to us for the specific service in question.

8Indemnity

You agree to indemnify and hold harmless Emirates Visa Office, its owners, employees and suppliers from any claims, liabilities, damages, costs and expenses (including legal fees) arising from your use of our services, your submission of false documents, or your breach of this Agreement.

9Third-Party Links

Our Site may contain links to official government portals or other third-party websites. We are not responsible for the content, privacy policies or practices of any external site.

10Modifications to the Agreement

We may change this Agreement at any time to reflect changes in law or in how we operate. Updates take effect when they are posted on the Site. By continuing to use the Site, you accept the revised Agreement.

11Governing Law and Compliance

You are responsible for complying with your local laws. This Agreement is governed by and interpreted under the laws of the United Arab Emirates. Any dispute arising under this Agreement is subject to the exclusive jurisdiction of the courts of the UAE.

12Contact Us

If you have any questions about this Agreement, please contact our team: